Frequently Asked Questions

 

 We hope to be able to answer some of your frequently asked questions here.  If there is anything else you would like to know, then please contact us, we would love to hear from you!

Post and packaging

For postal charges see the chart below.  Prices are for second class letter post or parcelforce parcel post.  If you require a different option for posting please contact Patchwork Dreamer  before placing your order and we will organise it for you.
 
 
Order Value
UK
(inc. Northern Ireland, Channel Islands, Jersey, and Guernsey)
Europe
(incl. Rep of Ireland)
Outside Europe
Up to £15
£1.95
£4.75
£7.25
£15.01 to £30
£2.95
£6.75
£9.00
£30.01 to £40
£3.95
£8.75
£11.25
£40.01 to £50
£4.95
£10.75
£12.75
£50.01 to £60
£5.95
£11.75
£13.25
£60.01 and over
£6.95
£24.50
£32.50
 

What is a Fat Quarter?

A fat quarter is a rectangular piece of fabric that usually measures 56cm wide x 50cm long. Sometimes fat quarters are wider than this depending on the manufactured width of the fabric.

 

How is the fabric cut?

On the drop down menus you have the choice of a fat quarter, 25cms, 50cms, 75cms and 1 meter.  See the illistration above on how a fat quarter is cut.  If you order two fat quarters I will cut as one piece so it would be 50cms off the bolt.  If you order 3 fat quarters I will cut 75cms off the bolt ond so on.  If you require the fabric to be cut as fat quarters please let me know and I will be happy to cut as you require.

 

How long will it take you to send my order?

We aim to dispatch your order within 24hours after the order has been placed Monday to Friday.  Any orders after 12 lunch time on a Friday will be sent on the following Monday (excluding bank holidays when it will be Tuesday) If we are unable to fullfill the whole order we will contact you for further instruction. We obtain proof of postage should there be any problem.  

Please note I am running with only internet on my phone at the moment following a move! Order times may be a little long but I will try to keep them as short a poss.

 

Do I have to have my order delievered to my home address?

When you reach the checkout stage of your order you may choose an alternative address such as your work or with a friend or relative.

 

I have a faulty item, what should I do?

All of our orders are checked prior to dispatch, however if you find a faulty item please contact us within seven working days of delievery.

 

May I return my order?

Unless faulty, cut fabric is not refundable.  Other items may be returned within fourteen working days after delievery.  A refund will be issued less any discount and the post and packaging. Items returned must be in their original packaging, unused and in a new condition, unfortunately if they are not we will be unable to issue a refund. You are responsible for the cost of return postage, a proof of postage should be obtained.

 

How accurate are the colours?

We make every effort to represent the colours accurately however evey monitor is different and we cannot guarantee the colours you see match the colours of the actual item.

 

How do I wash my new fabrics?

All of our battings will come with washing instructions.  The Patchwork/craft fabrics are all 100% cotton.  Machine or hand wash on warm do not dry clean do not bleach.  Tumble dry on low and remove promptly use a warm iron 

 
website: Quintdown Web